At City Jersey, we are committed to delivering your orders quickly, safely, and with transparency. Please review our shipping policy below:
Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Cut-off Time: Orders placed after 2:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the next business day.
- You will receive a confirmation email with tracking details once your order has been shipped.
- If unexpected delays occur, we will notify you via email.
Shipping Methods, Rates & Delivery Estimates
We currently offer two shipping methods within the United States:
- Standard Shipping: 5–12 business days (Free shipping)
- Expedited Shipping: 2–5 business days ($12.99 per order)
Delivery times are estimates and may vary depending on your location and the carrier’s service availability.
Order Tracking
- Once your order has shipped, you will receive an email with a tracking number.
- You can track your package directly on the carrier’s website.
Shipping Address
- Please ensure your shipping details are accurate at checkout.
- We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.
Lost or Delayed Packages
- While we work with trusted carriers, occasional delays may occur.
- If your package is significantly delayed or lost, please contact us at 📧 support@cityjersey.store for assistance.
International Shipping
Currently, we only ship within the United States. We plan to expand international shipping in the future.
Contact Us
For questions about shipping, please contact our support team:
📧 Email: support@cityjersey.store
📍 Address: 906 US-22, Somerville, NJ 08876, United States