At City Jersey, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns
- You may request a return within 30 days of receiving your order.
- To be eligible, items must be unused, unworn, and in their original condition with tags/packaging intact.
- Certain items such as personalized/customized products or items marked Final Sale are not eligible for return.
How to Request a Return:
- Contact us at 📧 support@cityjersey.store with your order number and reason for return.
- Our team will provide return instructions and the return address.
- Customers are responsible for return shipping costs (unless the item is defective or incorrect).
Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
- Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
Exchanges
We currently do not offer direct exchanges. If you would like a different size or item, please return the original product and place a new order.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos, and we will arrange a replacement or full refund at no additional cost to you.
Late or Missing Refunds
- If you haven’t received your refund after 10 business days, please check with your bank or payment provider.
- If you still have not received your refund, contact us at 📧 support@cityjersey.store for assistance.
Contact Us
For all return and refund inquiries, please reach out to our customer support team:
📧 Email: support@cityjersey.store
📍 Address: 906 US-22, Somerville, NJ 08876, United States